Question 1

How long do you keep archived design files?

Accepted Answer

We always aim to keep all completed design files archived for as long as possible. We do our best to maintain them so that whenever you need to receive the files again, request edits, or reorder printing, your files are available.

However, due to the high volume of orders and the number of archive storage drives we manage, if more than one year has passed since your service was delivered, your files may be replaced with newer project files.

That said, if you are one of our regular clients and stay in continuous contact with us, you can rest assured that your files will remain safely stored in our archive.

Question 2

Is it possible to change the features and place a special order?

Accepted Answer

Yes definitely. You can easily contact us through the contact number of the collection or through your favorite messenger, and our partners will register your order based on the features you need. For more information, call 02128422166.

Question 3

If I order a storefront sign design, do you also design a special and prominent logo?

Accepted Answer

No. The storefront sign is designed as a banner or embossed, using the logo and the information you send us. Requests such as logo design, logo design, photography, custom vector design, etc. that require brainstorming will be subject to a separate fee. These items require a separate order.

Question 4

Is it free to submit a request to check and estimate the price

Accepted Answer

Yes. The review of the submitted files in order to estimate and design the design tariff is free and will be done in less than a few hours. So do not miss any opportunity to submit a price estimate request.

Question 5

Can you give me the open layer file of the design?

Accepted Answer

No. One of the universal rules of graphic design is that the open layer design file is not provided to the customer. This is to maintain the responsibility for possible misuse of the design for the designer. After the completion of each design and receiving approval from the customer, the closed layer file with the original quality is provided to the customer and full authority is given to the customer to use in any dimensions. You do not need to have an open layer file to print in any size."logo design" and "template design" orders are exceptions to this rule and their open layer file is provided.

Question 6

can i use the letterhead you designed for me in word software and type in the invoice and then print it

Accepted Answer

Yes. You can get the final file in Word format as standard by paying a small extra amount. You can type any text in it whenever you need it and print it according to your needs.

Question 7

Can I use the invoice you designed for me in Word software and type in the invoice and then print it

Accepted Answer

Yes. You can get the final file in Word format as standard by paying a small extra amount. You can type any text in it whenever you need it and print it according to your needs.

Question 8

Can I choose one of the signatures you designed for others?

Accepted Answer

No Unfortunately. Each signature is designed for one person only and its training video is provided only to the ordering person.

Question 9

Is there a tool on the site that I can design for free?

Accepted Answer

Unfortunately no. It is not possible to design with online tools for site users. We are a specialized design team consisting of several experienced designers that we do for each order specifically according to the requirements of that design order. You can also submit your design to our graphic team and feel free to receive a design that you completely like.

Question 10

How many times can I request revisions for my designs?

Accepted Answer

You can request up to 3 revisions for your designs.

Question 11

What if I already have a design idea? How does pricing work? And what about logo redesign rates?

Accepted Answer

The cost of logo execution or logo redesign depends on the complexity of the work and the amount of time required to complete it. The pricing for executing an existing idea is generally equivalent to logo redesign rates.

A portion of the prices listed on the website covers the ideation and concept development phase. If you already have a finalized idea, that portion of the cost will be deducted accordingly.

Question 12

If my product label is double-printed or if I need multiple products in one format, will each one be calculated separately?

Accepted Answer

For double and multi-product designs that have the same design templates and are very similar in terms of overall structure and composition, different labels will not be counted separately and will be considered as the cost of changes. In this way, the first plan is calculated as the main (main) plan, and the other outputs are calculated according to the ((cost of changes)) formula, which will have a lower tariff than the main tariff. The amount of difference between the plans and the time spent on designing them affects the price of the changes. You can contact our experts for more detailed inquiries.

Question 13

What if I need to edit after designing?

Accepted Answer

Don't worry about post-design edits. Before each order, a specialized form consisting of precise and tasteful questions will be completed by you, which will bring our designers closer to your taste. Since a large part of the design comes from taste, we made it possible to edit. If, after seeing our proposal, you did not like it and asked for changes, just give us a reason to proceed to the execution of the editing request according to your taste and apply those changes to your design for free. Our team is committed to making free changes to your satisfaction. (Before final approval by you)

Question 14

What will it cost if I want to receive different sizes of output at the end of the order?

Accepted Answer

If you want to get different sizes of the final file, you will have to pay for the editing. The cost of editing is an amount that can be agreed between the parties depending on the complexity and time spent doing the work.

Question 15

If the Instagram post template is designed for me, can I use it only once?

Accepted Answer

No. The possibility of using that template is unlimited for you. The routine is that a template is designed and sent to you to comment on. As long as it needs to be edited, you can make corrections, and when you like it, a quality file will be sent so that you can use that template for each post.

Question 16

What if I use the initial suggested designs?

Accepted Answer

If the initial proposals are used in a graphic design before final approval by the customer, it will be considered as final approval and closure of the project, and any changes to it will be subject to a fee thereafter. Is separate.

Question 17

What if I don’t like my design?

Accepted Answer

Customer satisfaction is extremely important to us. For this reason, all design orders include up to three reasonable revision rounds, depending on the nature and feasibility of the requested changes.

Revisions are carried out based on your specific preferences and clear instructions.

Proposed changes must fall within a logical and mutually acceptable scope. For example, reasonable revisions may include adjustments to layout elements, colors, fonts, or images.

Our goal is to ensure that the requested changes both meet your expectations and remain practical in terms of time and cost for the design team. If major structural changes or extensive modifications are required beyond the agreed scope, additional discussions and agreements may be necessary.

Rest assured that you will ultimately receive a design that meets your satisfaction. You can submit your revision requests directly through the client panel in the project discussion section so we can proceed accordingly.

If you have any questions or need assistance at any point, our support team is always available to help. We are fully committed to making your experience with us smooth, positive, and rewarding.

Question 18

How is the price estimated for items that do not have a fixed price

Accepted Answer

Estimating the cost of designing items that do not have a fixed tariff is generally based on the complexity of the design, the elements required, the level of ideation, the expertise, and the time required to design.

Question 19

How many etudes do you make for a logo?

Accepted Answer

Since "logo design" is a topic that "your taste" plays a very effective role in its output, we created a specialized form that has many questions. Your answers to the questions in this form will bring us closer to your taste to a great extent, and ultimately cause us to move the design in a direction that is close to your taste. Over time, an etude will usually be designed and presented to you based on your form. In this step, you review the proposed plan. If you do not like or feel the need to edit, you can announce the items to be edited for you. And if you feel that the submitted etude does not fit your taste, you can request another design by announcing the reason and reason, so that another etude will be designed for you after a short time.

Question 20

After finishing the design and printing, I realized that the phone number, address or text in the design was misspelled. Who is responsible for it?

Accepted Answer

All designs are provided to the customer at the end of the design phase for a full review of the details. At this stage, the customer is obliged to check all the texts, telephones, numbers, serials and… designs and if there is a need for change, announce that it will be corrected. If the request is made in writing by the customer in the customer panel and is not fulfilled, we accept all responsibility for the mistake and pay the reprint fee. However, after review by the customer and announcement of final approval, if he notices a mistake in printing, all the responsibilities for typographical and spelling defects and و are the responsibility of the customer and the designer and collection is not responsible for this.

Question 21

I need an open layer design file. Is it possible for me to have it?

Accepted Answer

In general, based on our collection policies, it is not possible to send an open layer file. If you intend to keep your file as an archive, a closed layer file with the appropriate quality will be sent to you. But if you really need an open layer file, you can also get the open layer file from us by paying 50% more than the original order number.

Question 22

How is the order execution process on our site?

Accepted Answer

In this set-up, all services are provided entirely online and remotely. Rest assured! In 90% of cases, there is no need for a face-to-face meeting. With 12 years of online experience across the country and with Iranians abroad, our professional team is at your service.

View Sample Works: You can view the sample works available on our website, and if you like our style, you can place an order through the site.

Complete the Order Form: Upon entering the order page, a form will appear for you. Please answer the questions on this form carefully.

Payment and Process Initiation: After completing the form, you will be directed to the payment page. Upon full payment, your order will enter the execution phase.

Designer Assignment: Your order will be assigned to a designer, and you can communicate directly with the designer through the customer panel.

Proposal Submission: After the specified time, the proposed design will be sent to you through the customer panel for you to review and provide feedback.

Revisions: If changes are requested, the project designer will make the requested adjustments and send it back to you until you are fully satisfied.

Final File Delivery: The final approved file, with high-quality output suitable for infinite-size printing, will be sent to you through the customer panel.

Question 23

What is the difference between different types of logo design?

Accepted Answer

There are three different types of logos. You can choose which type of logo you need:  Text logo: Only the title of your text becomes a custom logo and no symbol has a shape. It consists of two parts: a dedicated text logo and a dedicated image logo that are designed to fit together.

Question 24

I have a description for the design order that I need to talk on the phone.

Accepted Answer

Since our orders are registered through the site and in a fully mechanized manner, specialized questions have been embedded for registering each type of order, and a space has been provided for writing more details in each order form. The best way to get the explanation to the project designer when ordering is to complete the order form with the most complete description. Because each project is done after registering the order and payment form and an experienced designer is assigned to it. However, if there is a case that you need advice, you can send us the typewritten text or audio you want via telegram to 09300017166. Our experts will answer you patiently and in full detail at the first opportunity. If you are in a hurry, you can use the online chat system in the corner of the site or in case of emergency, call the office at 021-28422166.

Question 25

Why do I have to pay for the design first?

Accepted Answer

With all due respect to you, our services are provided online to the whole country, and with the support of many years of experience and good customers who have gained complete trust in our collection during the last 10 years, orders that make full payment online in Priority is given. And due to the high number of orders, it will not be possible to accept orders that do not have full payment.

Question 26

How can I learn to work with picsart application and use my post template on my phone?

Accepted Answer

We have prepared an educational video for you that teaches you in Persian how to simply use your template using the picsart application and use it for any photo you like. Just send us a message and announce your request so that we can provide you with this video for free.

Question 27

How can I be sure that you can design a design that I like?

Accepted Answer

I suggest you look at our design portfolios and put yourself in the shoes of those customers. Imagine what those customers needed and what outputs they got from their design. We have been doing this for many years and we have worked with many people, tastes and jobs and we have satisfied them. Just trust us and be patient. Do not worry though. If you feel you don't like the design, we'll change it to your liking.
Every design order is done with the concurrence of a professional design team that has more than 10 years of successful experience in the online design market. Rest assured that we know your target market and your customers well. The form that you complete when submitting the order and the consensus that is taken from you at the beginning of the order, will bring you closer to get your desired design.

Question 28

How can I submit my order?

Accepted Answer

Through the site. You can go to the service page you want and after obtaining enough information, click the order registration button.

Question 29

How can I say what signature style I like?

Accepted Answer

After selecting the desired plan, you will enter a page that will ask you in a form what signature style you like. In this form, you can introduce some of the signatures you like so that we can become more familiar with the style and taste you want and do the design closer to your taste.

Question 30

How can I learn the signature you are designing for me that I can draw myself?

Accepted Answer

After you choose the signature or signatures of your choice, a video will be sent to you by our designers, which will teach you step by step how to make an animation and a video. With precision, practice and concentration, you can definitely learn and use the signature completely.

Question 31

How can I give feedback on my designs and track my project progress?

Accepted Answer

After completing the form, making the payment, and finalizing your order, you can log in to your client panel using your mobile number.

Inside your dashboard, you’ll be able to:

Track your project progress in real time

Leave comments and feedback on your designs

Request revisions if you’re not satisfied

Compare different versions of your designs side by side

Communicate directly with the designer

This process continues step by step until you fully approve the design and are completely satisfied with the final result.

Question 32

How can I pay for my orders?

Accepted Answer

When you place a service order through the site, you will automatically enter the online payment gateway page and you can make your order payment using all the bank cards that are members of the Shetab network. Simply an online purchase.   If online payment is not possible for you:  2. By transferring card to card from Shetab network ATMs.  3. By depositing cash to the account number of the company located in Bank Melli.   Important points:  1. You can request a card number or account number from online support. Please refrain from paying any amount other than the payment gateway, without coordination, before receiving the pre-invoice or invoice. If you have made a deposit or transfer, be sure to inform us of your payment receipt through one of the communication channels.

Question 33

How long does it take to answer my questions? What hours do you work?

Accepted Answer

Our colleagues are active from 9 am to 5 pm. During these hours, we try to check your message within a maximum of 2 hours. And we try to respond to your public messages as soon as possible during non-business hours. The executive team answers specialized questions from 9:00 AM to 5:00 PM, and according to the project schedule, they are at your service during these hours to send files or make changes.

Question 34

Why do I need a logo?

Accepted Answer

The first step to having a good and attractive brand is to have a good logo. A logo is not just a graphic design. It can increase the number of your customers, increase your sales and even be the most important factor for the progress and success of your cartoon business.

Question 35

What are the benefits of working with us?

Accepted Answer

The online design executive platform is a win-win implementation program. You ask why?For business owners:   In the hustle and bustle of traffic that everyone is dealing with these days, finding a good designer is always hard work. Or imagine you want to find a good and quality printing house to print your company letterhead or business card. Well, what better way than to sit at your desk at home and use the best designers for your project with just a few clicks, and the thought of printing your work is easy and the best printing without any hassle for ordering, paying or shipping. Get high quality tails in your blood.  There is the same problem of finding a professional web designer. It's hard to find a site designer and programmer that you can access whenever you want. What is better than a web design team that is completely professional in its work and implements the latest executive methods in the world in a principled way, always online and ready to answer you.For freelance graphic designers / programmers:   Since we provide online graphic design and coding services for the whole country, the number of our customers is always increasing and thank God The quality of our work causes each customer to introduce a few other customers to us. There are many designers and programmers in our vast Iran who have many abilities and talents in this field and may not be able to register and establish a professional company due to lack of financial strength or family circumstances. We created this space and we welcome all these dear ones who want to cooperate with our collection. This cooperation can be done in absentia and from any city and village in Iran as a telecommuting and project. Even the designer can specify his working hours. As the executive director of these projects, we turn to designers who have a lot of effort and provide a good result. Order tracking and invoicing are also fully mechanized by Timmon forces. If you feel the need to do this, go now and send us the recruitment request form.For marketers and business activists:   One of the most common ways to earn money in the world is the marketing method or the introduction of the work to the employer. We owe a large part of our income to these loved ones and I value them very much. They are so valuable to us that we permanently deposit 10% of the profit of each project directly into the account of the referrer or marketer. This means that if you introduce a project worth one million tomans to us and it does not have a special implementation cost, the amount of 100,000 tomans will be credited to your account without any hassle. If you think you have good communication and can introduce us to many projects, start working now to change your life…For Partner Collections:   Unlike most collections that consider their colleagues to be their enemies, we believe our colleagues can be our best friends. We always welcome new ideas and believe that greater success can be achieved through friendly cooperation with partner collections. If you are our partner and have an office in the city, contact us. This may be one of the best collaborations of our lives.

Question 36

Can I use my template with a computer? Or can it be done with a mobile phone?

Accepted Answer

Can be used with both PC and Photoshop software as well as mobile and photo editing applications. Like picsart. You can simply put the template on any photo you like, save the photo and use it on your Instagram.

Question 37

I am confused about order registration and I have questions. How do I get guidance?

Accepted Answer

Our communication channels are open 24 hours a day to answer your questions. Telegram, WhatsApp with the username @Tarahionline and also the chat system at the bottom of the site or if necessary, call 021-28422166. The best and fastest way to communicate is via telegram.

Question 38

Do you have experience in my field of work?

Accepted Answer

The field of activity is not very important in the discussion of topic design. From the portfolios available on the site, you can pay attention to the ideological power and ability of our designers, to the job topics, as well as the ideas used in that design, so that you can get acquainted with the quality and design ability, suitable for different jobs. Just imagine this ability to order your own design. Of course, if you use the search option at the top of the site, you will most likely see portfolios similar to your business style.

Question 39

What is a Business Day?

Accepted Answer

What is a Business Day?
A business day is a day when individuals are expected to go to their workplace and carry out their professional responsibilities. These days are distinct from weekends, public holidays, and vacation periods, which typically provide people with a break from their daily work routines.
The concept of business days plays a crucial role in shaping the structure of the workweek and influences various aspects of an individual's life, from scheduling appointments to planning leisure activities. Understanding the difference between business days and holidays is essential for maintaining productivity and work-life balance.
Definition of Business Days
Business days are typically defined by employers, educational institutions, and government regulations. These days can vary depending on an individual's occupation, industry, location, and cultural norms. In many countries, a typical workweek consists of five business days, from Monday to Friday, with Saturday and Sunday designated as weekends or non-working days.
In Iran, for most self-employed and freelancer individuals or those in private sectors, the business days are typically defined from Saturday to Thursday.
Public Holidays and Additional Days Off
Public holidays, such as national or religious celebrations, are also considered non-working days for most people, allowing them to rest from work or school. Employers and educational institutions may grant additional days off, such as staff development days, teacher workdays, or vacation periods, further distinguishing working days from non-working days.
Importance of Differentiating Working and Non-Working Days
The distinction between working days and non-working days has implications for productivity, employee well-being, and financial considerations. Working days provide individuals with opportunities to accomplish tasks, collaborate with colleagues, and achieve personal and professional goals. By focusing their efforts on designated business days, individuals can fully utilize their time to contribute to their workplace or educational institution, maximizing their potential and developing new skills.
Conversely, non-working days offer individuals the opportunity to engage in leisure activities, spend time with family and friends, and recharge from the demands of their daily work or school routines. Recognizing the importance of non-working days helps individuals establish a healthy work-life balance, reducing stress and promoting overall well-being.
 
In conclusion, business days are the designated days during which individuals engage in productive activities and fulfill their professional, educational, or personal responsibilities. Understanding the distinction between business days and non-working days, such as weekends and public holidays, allows individuals to effectively balance work and leisure, fostering productivity and personal growth within a well-rounded lifestyle.

Question 40

Who are you and what are your goals?

Accepted Answer

We are a team of experts who come together in one office and work together to achieve our common goals. Each of our team members was one day the founder and manager of a large collection for themselves, and now, with all the experience, they have closed those collections and come to work together to form a bigger movement.  In short, online design means composition:  • An advertising company with several graphic designers who have at least 12 years of experience in online graphic design.  • A powerful and principled website development and design team with several creative and up-to-date programmers.  • A few close and trusted old friends who have become masters in the fields of teaser and motion graphics, branding, 3D and architecture all these years.   This friendly collection has achieved great goals while providing services to customers. Aziz from all over Iran, implementing strategic plans to achieve those goals…

Question 41

What is the difference between a general invoice and a specific invoice?

Accepted Answer

General Invoices There are a number of general items that are in all invoices. Such as rows, product descriptions, unit prices, total sums, etc., but the specific invoice of all tables and items inside is different and is designed specifically for the same job. For example, the specific invoice of a gold shop can include description, gold gram, gold carat, daily price of that gold, packaging, etc., which is designed in the required style in the table.

Question 42

What format will the final logo file be provided to me?

Accepted Answer

The final logo approved by you is available in open layer format and can be used in unlimited dimensions with the suffix Psd or Ai or Eps. If you need a special format, be sure to mention this in the order form.

Question 43

How do you give me designed files?

Accepted Answer

The designed files will be sent to you through the customers panel of each order section. If you have difficulty accessing your customer panel, you may receive files via telegram, WhatsApp or email. Therefore, there is no need to visit in person.

Question 44

What is the final file format of the graphic design order that I will receive?

Accepted Answer

The final file of the order, after your approval, will be the TIFF or JPEG closed layer file, which has the maximum quality required for printing. Be aware that you do not need to send an open layer file to order printing, and be very careful not to steal the design or possible misuse of the design. Sending an open layer file will only be possible if you request it separately, taking into account the + 50% surplus of the order amount.Orders such as "logo design" and "template design" are exceptions to this rule and will be provided as an open layer so you can make the edits you need yourself.

Question 45

what is the final format of instagram template design

Accepted Answer

The final file of the post format and story template orders of your choice can be open layer or closed layer. If you are fluent in Photoshop software and have the ability to edit, you can receive the open layer file related to the template order from us at no extra cost.  ** Post design and story design order will not include open layer file. Only "template" orders are open layer. **

Question 46

What is the format of the designed template and how can I use it for Instagram posts?

Accepted Answer

The file that is sent to your service is a closed layer image considering the empty spaces you need. All you have to do is use the photo editing software on your computer or mobile phone to put the photos you need for your post in that template, save it and use it. Just as simple

Question 47

How can I send you multiple content for review?

Accepted Answer

To send textual and visual content that can be used in the design of brochures, catalogs, infographics and other services that have extensive and scattered content, it is recommended to provide the required content in the form of a Word document including the text of the titles and the location of photos or vectors. Get ready and send so we can talk more about the details and layout

Question 48

I'm in a hurry. Can you do my order faster than scheduled?

Accepted Answer

There is a possibility. You should ask the site supporter about this. Because of the volume of daily orders, if there is a gap between projects, we may be able to prepare your order earlier than scheduled. If this is possible at the moment, your order will be subject to a + 30% price increase.

Question 49

I have a logo for my company and I am not satisfied with it. But I do not want to change it. What should I do?

Accepted Answer

Changing and updating brands has always been a common practice around the world, and it is recommended that you upgrade your logos to more modern versions at least once every twenty years. Our designers prepare new designs for you by observing the modern principles of logo design and maintaining the originality of your previous brand. To get started, you can place an edit or redesign order and go through the process.

Question 50

What do you mean by 3 different styles of the template?

Accepted Answer

This type of order is suitable for pages that perform in 3 areas of content production. For example, a page that works in the field of digital equipment and also has online sales. This page needs a template for writing useful texts or news, a template for product introduction and sales, a template for publishing world-class articles. This type of ordering preserves the organizational color and the main structure of the same template and changes as needed.

Question 51

Can I see my design order etudes first and then pay?

Accepted Answer

Unfortunately no. This is not possible because each order has its own idea generation and time consuming. Ordering and viewing Etude and design is possible only after submitting the order on the site and full payment.

Question 52

Can you design a signature for me, and if I like it, then pay for the design?

Accepted Answer

No. Since each signature requires time and creativity to come up with ideas and execute, only orders that are completed and paid for when ordering are placed will be included in the execution list.

Question 53

Can I receive my order earlier than scheduled?

Accepted Answer

Yes. If you are in a hurry, you can announce that you are in a hurry after registering your order (or in the submitted form), and by paying 30% of the excess of the amount of your chosen plan, you will receive your desired order by force within one to two working days.

Question 54

How is the cost of changing the text of a certificate calculated for several people?

Accepted Answer

The cost of designing a certificate template is received once, which is provided in the form of a JPEG or TIFF flat file. Of course, it is possible that by paying a surplus of 10,000 Tomans for each certificate and sending the details of individuals, you will receive several certificates in the name of different people.

FAQ - Graphic Design

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