Question 1

How long do you keep archived design files?

Accepted Answer

We always aim to keep all completed design files archived for as long as possible. We do our best to maintain them so that whenever you need to receive the files again, request edits, or reorder printing, your files are available.

However, due to the high volume of orders and the number of archive storage drives we manage, if more than one year has passed since your service was delivered, your files may be replaced with newer project files.

That said, if you are one of our regular clients and stay in continuous contact with us, you can rest assured that your files will remain safely stored in our archive.

Question 2

Can you give me the open layer file of the design?

Accepted Answer

No. One of the universal rules of graphic design is that the open layer design file is not provided to the customer. This is to maintain the responsibility for possible misuse of the design for the designer. After the completion of each design and receiving approval from the customer, the closed layer file with the original quality is provided to the customer and full authority is given to the customer to use in any dimensions. You do not need to have an open layer file to print in any size."logo design" and "template design" orders are exceptions to this rule and their open layer file is provided.

Question 3

Is there a tool on the site that I can design for free?

Accepted Answer

Unfortunately no. It is not possible to design with online tools for site users. We are a specialized design team consisting of several experienced designers that we do for each order specifically according to the requirements of that design order. You can also submit your design to our graphic team and feel free to receive a design that you completely like.

Question 4

How many times can I request revisions for my designs?

Accepted Answer

You can request up to 3 revisions for your designs.

Question 5

What if I need to edit after designing?

Accepted Answer

Don't worry about post-design edits. Before each order, a specialized form consisting of precise and tasteful questions will be completed by you, which will bring our designers closer to your taste. Since a large part of the design comes from taste, we made it possible to edit. If, after seeing our proposal, you did not like it and asked for changes, just give us a reason to proceed to the execution of the editing request according to your taste and apply those changes to your design for free. Our team is committed to making free changes to your satisfaction. (Before final approval by you)

Question 6

What if I use the initial suggested designs?

Accepted Answer

If the initial proposals are used in a graphic design before final approval by the customer, it will be considered as final approval and closure of the project, and any changes to it will be subject to a fee thereafter. Is separate.

Question 7

What if I don’t like my design?

Accepted Answer

Customer satisfaction is extremely important to us. For this reason, all design orders include up to three reasonable revision rounds, depending on the nature and feasibility of the requested changes.

Revisions are carried out based on your specific preferences and clear instructions.

Proposed changes must fall within a logical and mutually acceptable scope. For example, reasonable revisions may include adjustments to layout elements, colors, fonts, or images.

Our goal is to ensure that the requested changes both meet your expectations and remain practical in terms of time and cost for the design team. If major structural changes or extensive modifications are required beyond the agreed scope, additional discussions and agreements may be necessary.

Rest assured that you will ultimately receive a design that meets your satisfaction. You can submit your revision requests directly through the client panel in the project discussion section so we can proceed accordingly.

If you have any questions or need assistance at any point, our support team is always available to help. We are fully committed to making your experience with us smooth, positive, and rewarding.

Question 8

I need an open layer design file. Is it possible for me to have it?

Accepted Answer

In general, based on our collection policies, it is not possible to send an open layer file. If you intend to keep your file as an archive, a closed layer file with the appropriate quality will be sent to you. But if you really need an open layer file, you can also get the open layer file from us by paying 50% more than the original order number.

Question 9

Why do I have to pay for the design first?

Accepted Answer

With all due respect to you, our services are provided online to the whole country, and with the support of many years of experience and good customers who have gained complete trust in our collection during the last 10 years, orders that make full payment online in Priority is given. And due to the high number of orders, it will not be possible to accept orders that do not have full payment.

Question 10

How can I be sure that you can design a design that I like?

Accepted Answer

I suggest you look at our design portfolios and put yourself in the shoes of those customers. Imagine what those customers needed and what outputs they got from their design. We have been doing this for many years and we have worked with many people, tastes and jobs and we have satisfied them. Just trust us and be patient. Do not worry though. If you feel you don't like the design, we'll change it to your liking.
Every design order is done with the concurrence of a professional design team that has more than 10 years of successful experience in the online design market. Rest assured that we know your target market and your customers well. The form that you complete when submitting the order and the consensus that is taken from you at the beginning of the order, will bring you closer to get your desired design.

Question 11

How can I submit my order?

Accepted Answer

Through the site. You can go to the service page you want and after obtaining enough information, click the order registration button.

Question 12

How can I give feedback on my designs and track my project progress?

Accepted Answer

After completing the form, making the payment, and finalizing your order, you can log in to your client panel using your mobile number.

Inside your dashboard, you’ll be able to:

Track your project progress in real time

Leave comments and feedback on your designs

Request revisions if you’re not satisfied

Compare different versions of your designs side by side

Communicate directly with the designer

This process continues step by step until you fully approve the design and are completely satisfied with the final result.

Question 13

How can I pay for my orders?

Accepted Answer

When you place a service order through the site, you will automatically enter the online payment gateway page and you can make your order payment using all the bank cards that are members of the Shetab network. Simply an online purchase.   If online payment is not possible for you:  2. By transferring card to card from Shetab network ATMs.  3. By depositing cash to the account number of the company located in Bank Melli.   Important points:  1. You can request a card number or account number from online support. Please refrain from paying any amount other than the payment gateway, without coordination, before receiving the pre-invoice or invoice. If you have made a deposit or transfer, be sure to inform us of your payment receipt through one of the communication channels.

Question 14

How do you give me designed files?

Accepted Answer

The designed files will be sent to you through the customers panel of each order section. If you have difficulty accessing your customer panel, you may receive files via telegram, WhatsApp or email. Therefore, there is no need to visit in person.

Question 15

Can I see my design order etudes first and then pay?

Accepted Answer

Unfortunately no. This is not possible because each order has its own idea generation and time consuming. Ordering and viewing Etude and design is possible only after submitting the order on the site and full payment.

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