Question 1

Can you give me the open layer file of the design?

Accepted Answer

No. One of the universal rules of graphic design is that the open layer design file is not provided to the customer. This is to maintain the responsibility for possible misuse of the design for the designer. After the completion of each design and receiving approval from the customer, the closed layer file with the original quality is provided to the customer and full authority is given to the customer to use in any dimensions. You do not need to have an open layer file to print in any size.

"logo design" and "template design" orders are exceptions to this rule and their open layer file is provided.

Question 2

How many times can I request revisions for my designs?

Accepted Answer

You can request up to 3 revisions for your designs.

Question 3

What if I need to edit after designing?

Accepted Answer

Don't worry about post-design edits. Before each order, a specialized form consisting of precise and tasteful questions will be completed by you, which will bring our designers closer to your taste. Since a large part of the design comes from taste, we made it possible to edit. If, after seeing our proposal, you did not like it and asked for changes, just give us a reason to proceed to the execution of the editing request according to your taste and apply those changes to your design for free. Our team is committed to making free changes to your satisfaction. (Before final approval by you)

Question 4

What will it cost if I want to receive different sizes of output at the end of the order?

Accepted Answer

If you want to get different sizes of the final file, you will have to pay for the editing. The cost of editing is an amount that can be agreed between the parties depending on the complexity and time spent doing the work.

Question 5

What if I don’t like my design?

Accepted Answer

Customer satisfaction is extremely important to us. For this reason, all design orders include up to three reasonable revision rounds, depending on the nature and feasibility of the requested changes.

Revisions are carried out based on your specific preferences and clear instructions.

Proposed changes must fall within a logical and mutually acceptable scope. For example, reasonable revisions may include adjustments to layout elements, colors, fonts, or images.

Our goal is to ensure that the requested changes both meet your expectations and remain practical in terms of time and cost for the design team. If major structural changes or extensive modifications are required beyond the agreed scope, additional discussions and agreements may be necessary.

Rest assured that you will ultimately receive a design that meets your satisfaction. You can submit your revision requests directly through the client panel in the project discussion section so we can proceed accordingly.

If you have any questions or need assistance at any point, our support team is always available to help. We are fully committed to making your experience with us smooth, positive, and rewarding.

Question 6

How is the price estimated for items that do not have a fixed price

Accepted Answer

Estimating the cost of designing items that do not have a fixed tariff is generally based on the complexity of the design, the elements required, the level of ideation, the expertise, and the time required to design.

Question 7

I need an open layer design file. Is it possible for me to have it?

Accepted Answer

In general, based on our collection policies, it is not possible to send an open layer file. If you intend to keep your file as an archive, a closed layer file with the appropriate quality will be sent to you. But if you really need an open layer file, you can also get the open layer file from us by paying 50% more than the original order number.

Question 8

How can I be sure that you can design a design that I like?

Accepted Answer

I suggest you look at our design portfolios and put yourself in the shoes of those customers. Imagine what those customers needed and what outputs they got from their design. We have been doing this for many years and we have worked with many people, tastes and jobs and we have satisfied them. Just trust us and be patient. Do not worry though. If you feel you don't like the design, we'll change it to your liking.
Every design order is done with the concurrence of a professional design team that has more than 10 years of successful experience in the online design market. Rest assured that we know your target market and your customers well. The form that you complete when submitting the order and the consensus that is taken from you at the beginning of the order, will bring you closer to get your desired design.

Question 9

How can I submit my order?

Accepted Answer

Through the site. You can go to the service page you want and after obtaining enough information, click the order registration button.

Question 10

How can I give feedback on my designs and track my project progress?

Accepted Answer

After completing the form, making the payment, and finalizing your order, you can log in to your client panel using your mobile number.

Inside your dashboard, you’ll be able to:

Track your project progress in real time

Leave comments and feedback on your designs

Request revisions if you’re not satisfied

Compare different versions of your designs side by side

Communicate directly with the designer

This process continues step by step until you fully approve the design and are completely satisfied with the final result.

Question 11

I am confused about order registration and I have questions. How do I get guidance?

Accepted Answer

Our communication channels are open 24 hours a day to answer your questions. Telegram, WhatsApp with the username @Tarahionline and also the chat system at the bottom of the site or if necessary, call 021-28422166. The best and fastest way to communicate is via telegram.

Question 12

How can I send you multiple content for review?

Accepted Answer

To send textual and visual content that can be used in the design of brochures, catalogs, infographics and other services that have extensive and scattered content, it is recommended to provide the required content in the form of a Word document including the text of the titles and the location of photos or vectors. Get ready and send so we can talk more about the details and layout

Question 13

Can I see my design order etudes first and then pay?

Accepted Answer

Unfortunately no. This is not possible because each order has its own idea generation and time consuming. Ordering and viewing Etude and design is possible only after submitting the order on the site and full payment.

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